Responsible Gambling at HighFlyer Casino

Built into every HighFlyer Canada account from day one

What sets HighFlyer Canada apart isn't just the Hacksaw, Playson, Pragmatic Play and Wazdan slots, or the live dealer tables running around the clock. It's that every player account, from the moment you register, carries a full set of safer-play controls sitting right inside your settings menu, not tucked away in a support ticket you have to file. This page walks through exactly what those controls do, how to turn them on, and where to reach out locally if gambling stops feeling like fun.

Why these account controls exist

Slots and live tables are built for entertainment, but the pace of play, the near-miss animations, and the always-open nature of an online casino can blur the line between a fun session and one that runs longer or costs more than planned. The tools on this page exist to put that line back in your hands.

They aren't a punishment or a sign that something is wrong with you. Plenty of players who never feel out of control still set a weekly deposit cap simply because it removes the need to think about it mid-session. Others use a reality check so a quick coffee-break spin doesn't quietly turn into an hour.

The underlying idea is simple: you decide the boundary before you start playing, not after you've noticed a pattern you don't like. Once a limit is active, the system enforces it automatically, without you having to rely on willpower alone in the middle of a live blackjack shoe or a bonus-round spin.

These controls also work alongside, not instead of, good habits like setting aside a fixed entertainment budget, taking regular breaks, and never chasing a losing session with a bigger one. Treat them as a safety net that catches what a busy evening might otherwise miss, not as the only line of defence.

Every control described below is free, reversible where noted, and yours to adjust at any time from your account dashboard. Nothing here requires proof of a problem before you're allowed to use it.

Safer-play tools you can switch on right now

The table below lists the core controls available on your HighFlyer Canada account, what each one actually does day to day, and where to find the switch.

Adjusting a limit downward usually applies straight away. Raising a limit or removing one entirely comes with a short waiting period, so a tough night doesn't undo a boundary you set with a clear head.

How self-exclusion works and what to expect

Self-exclusion is the firmest tool on offer. Instead of a temporary pause, it closes your ability to log in, deposit, or play for a duration you agree to when you request it, and that request cannot be shortened or cancelled early once it's confirmed.

To start the process, reach out to support through your account and ask for self-exclusion. You'll be asked to confirm the request in writing, which is a deliberate extra step: it gives you a moment to be certain before the account locks.

During self-exclusion, any promotional emails or offers tied to your account stop as well, so you won't be pulled back in by a bonus notification during your break. If you have an open balance, existing funds remain accessible for withdrawal through the usual verification steps even while play access is suspended.

Self-exclusion is not the same as a time-out. A time-out is short and designed for a cooling-off week or two. Self-exclusion is meant for players who recognize they need distance for longer, and it's built so that impulse can't undo it on a bad day.

If you're unsure which fits your situation, the local helplines listed further down this page can talk through the difference confidentially, without any obligation to act on our platform specifically.

Setting a limit in a few simple steps

Turning on a deposit, loss, or session control takes only a couple of minutes. Here's the general path:

1. Log in and open your account dashboard from the menu.
2. Select the Responsible Gambling section in your account settings.
3. Choose the tool you want: deposit limit, loss limit, time-out, or reality check.
4. Pick the period that suits you: daily, weekly, or monthly, and enter the amount or duration.
5. Confirm the change. Lowering a limit applies immediately; raising one takes effect after the built-in waiting period.
6. Check your email for confirmation and keep it for your records.

If you'd rather not navigate the menu yourself, support can walk you through it or set the limit on your behalf once your identity is confirmed. There's no fee and no minimum account activity required to use any of these tools.

Recognising the signs worth paying attention to

Problem gambling rarely announces itself in one dramatic moment. It tends to show up as small shifts in habit that are easy to explain away individually but add up over weeks.

• Playing longer than you planned and telling yourself "just one more spin" more often than not.
• Depositing again shortly after a loss to try to win it back the same session.
• Borrowing money, dipping into savings, or skipping bills to fund play.
• Hiding how much time or money you're spending from family or friends.
• Feeling irritable, anxious, or restless when you try to cut back or stop.
• Losing interest in hobbies or social plans that don't involve playing.
• Using play as the main way to cope with stress, boredom, or a bad day.

Noticing one or two of these occasionally doesn't automatically mean there's a problem. But if several are showing up together, or getting worse over a few weeks, it's a good moment to use a limit tool above or speak with one of the organizations below. Acting early is far easier than untangling things later.

Where to find local support, confidentially

Help is available outside of HighFlyer Canada, free of charge and separate from any casino account. These organizations specialize in gambling-related support across Canada and don't require you to disclose which site you play on.

You're welcome to call ConnexOntario even if you're outside Ontario; they can point you toward a provincial equivalent if one applies. The Responsible Gambling Council's site also includes a self-test you can complete privately in a few minutes.

Talking to a trained counsellor doesn't commit you to closing any account or making an immediate decision. It's simply a conversation, and it's free.

Play on HighFlyer Canada is strictly reserved for those 18 years of age or older (19+ where provincial law requires it). Age and identity verification are part of keeping this platform for adults only, and support may ask for documents to confirm eligibility before withdrawals are processed.

Frequently asked questions

How do I set a deposit limit on my HighFlyer Canada account?

Go to Account, then Responsible Gambling, then Deposit Limit, and choose a daily, weekly, or monthly cap. Lowering an existing limit applies right away. Raising or removing one takes effect after a short waiting period, so it can't be undone impulsively during a session.

What's the difference between a time-out and self-exclusion?

A time-out is a short, temporary lock, typically used for a brief cooling-off period, and it ends automatically. Self-exclusion is longer and cannot be reversed early once confirmed. Choose a time-out for a short break and self-exclusion when you need firmer, longer distance from play.

Can I still withdraw my balance after activating self-exclusion?

Yes. Self-exclusion stops you from logging in to play, but existing funds in your account remain withdrawable through the standard verification process. You won't be able to deposit or place further bets during the excluded period, only access remaining balance.

Is there a cost to using deposit limits, loss limits, or self-exclusion?

No. Every responsible gambling tool on HighFlyer Canada, including deposit limits, loss limits, reality checks, time-outs, and self-exclusion, is free to activate and free to keep running. There's no minimum play requirement and no fee attached to any of these account settings.

Who can I talk to in Canada if I'm worried about my gambling?

ConnexOntario offers free, confidential phone support around the clock at 1-866-531-2600, and can direct you to a provincial service if you're outside Ontario. The Responsible Gambling Council at rgco.org also provides self-assessment tools and educational resources for players and families.

Do I need to prove I have a problem before I can set a limit?

No. Every limit tool, from deposit caps to reality checks, is available to any player at any time, with no questions asked and no evidence required. They're designed to be used proactively, before a pattern becomes a concern, not only after one develops.